4 Ways To Place An Order

Payment Methods

• Visa
• MasterCard
• American Express
• Money Order/ Check
  

To open a Corporate Account or for Bank Wire Transfer information, please call us toll free at:

1-888-841-4180

Refunds/Exchanges

We are happy to replace any defective or damaged products returned within 14 days of the delivery date, no questions asked. Other items may be returned for a store credit only. Special orders may not be returned for any reason other than if they are damaged. Exchanges on special orders are made only with expressed written conscent of the management of Stylo Fine Pens.

Returned items must be new, unused, and returned in original packaging. "New and unused" means that there are no scratches or signs of wear and tear on the product. The tags, case and the product must not have been altered in any way. We will not accept a return with any indication that an item has been used.

In addition, returned items must be accompanied with original documents and receipts.

All items properly returned under this policy are eligible for an exchange, or a store credit.

Note: Absolutely No Returns On The Following Orders:

• Corporate Orders
• Engraved Items
• Special Orders

A 15% Re-stocking fee will apply to any order that we agree to accept as a return. If we agree to allow a special order return, you must receive this in writing.

Return Shipping Cost

If you are returning a defective product or if we shipped an item that you did not order, Stylo Fine Pens will pay the return-shipping costs. Stylo Fine Pens will not assume responsibility for return-shipping losses.

Ship your return prepaid and insure it for the full purchase price and make sure to receive a tracking number.

All returns must be sent to:

Stylo Fine Pens will not accept any item that is not returned in the above described manner. A return of some of the items in an order may void a multiple-purchase discount. Merchandise that has been special ordered may not be returned.

It may take up to 14 days to process your refund once we receive the item(s). We will notify you of the status of your return by e-mail.

If you have any questions, and would like to speak with a customer service representative please call us toll free at:

1-888-841-4180

or at:

415-399-1204

Corporate Sales

Our Corporate Sales Associates are standing by to help you select from a variety of corporate gifts that fit every budget. Contact one of our sales specialists at: 1-888-841-4180 or at 1-415-399-1204

Customer Service

Your complete satisfaction is our goal. Our Customer Service Associates are happy to help you every step of the way. If you have any questions or comments, we’d like to hear from you.

Contact us at 1-888-841-4180.
You may also Fax us at 1-415-274-9933

Engraving

Almost any pen can be engraved. Once you have selected the item(s) to be engraved, click the link below to view engraving styles. You may provide engraving details directly on line, or contact us by telephone at: 1-888-841-4180 and one of our customer service associates will help you complete your order in just a few minutes.

View Font Examples

Gift Wrap

Gift Wrap costs $3.50 per pen and includes a gift card. Gift Wrap for Montblanc Pens & Accessories is complimentary.  If you are making your purchase Online, select the gift wrap option in the check-out area. If you are ordering by phone, simply let one of our customer service associates know that you would like your item(s) gift wrapped before shipping.

Shipping & Delivery

Items in stock typically ship within 2-3 business days from the date your order was placed regardless of which shipping method you select. Items which are not in stock or that are drop shipped from the manufacturer usually ship within 3-5 business days of the date the order is placed. When your order is shipped, it will ship with which ever delivery method you originally selected when you placed the order.

You will be notified if an item you've ordered is out of stock or on back order. We will usually try to ship in stock items ahead of items on back order so that you may receive in stock items as quickly as possible. You will not be charged additional shipping for back ordered tems shipped seperately.

Delivery rates apply from the date your items are shipped, not from the date you placed your order.

Cut Off Time For All Expedited Shipping is 12:00 PM (est)
Orders received After That Time Will Not Be Processed Until The Following Business Day.

Stylo Fine Pens is not responsible for delivery-related problems once an order has shipped from our store. If you are experiencing shipping related problems please contact UPS directly at 1-800-742-5877. Have your tracking number available.             

SHIPPING RATES

Shipping rates vary and are calculated based on your zip code. You will receive an exact shipping cost by entering the shipping zip code in the shopping cart when you are checking out.

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Letters of Appreciation & Comments From Our Customers